ProjectBlog: JiffyRPA for IT Ops

Blog: JiffyRPA for IT Ops

RPA for IT Ops

Making the CTOs job a wee bit easier with robotic process automation for IT service management.

Today, being the CTO/CIO is one of the toughest jobs around. Organizations expect nothing short of miracles from technology, even as budgets continue to shrink. The IT organization, often made of several legacy systems, is expected to function at peak efficiency and stability, while also stay agile and nimble for the dynamic business environment.

How can CTO/CIOs equip themselves for this insurmountable task?

With Robotic process automation (RPA).

While you make the gradual change from large legacy systems to state-of-the-art tech with microservices, RPA can act as a driver of efficiency, free up precious manhours, allowing you to focus on your transformation agenda.

The process maturity in help desk operations makes it a likely candidate to leverage RPA. Simple but repeated trouble tickets like password reset, access requests, etc. can be easily automated. IT systems maintenance like OS patching, system upgrades, security audit processes, etc. can be tackled using RPA, recovering ROI very soon.

JiffyRPA was implemented in record time for them to enable them to reap the benefits sooner.

It consists of various modules which help in its topnotch performance as an RPA software.

JiffyRPA interacted with the legacy ticketing portal to identify the open ticket and the category and acted accordingly. Requests like employee onboarding, employee movement which took about 60 minutes were handled in seconds. Tasks like software installation and upgrade requests which took several hours to fulfill were completed within minutes.

For more about Robotic Process Automation in IT ops, schedule a demo with our consultants to see JiffyRPA in action.

Source: Artificial Intelligence on Medium

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