In the long history of AI, people want to talk with AI. But it was very difficult to realize it. Now it becomes very feasible because of the attention network and convolutional LSTM. But is the computer truly understand you?

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In 1996, B.J. Frogg announced new theory of “Captology” ( means Computer As Persuasive Technology). This concept was how to guide people by the computer without forcing them. You may feel it’s cutting edge and difficult to do, but we use now, maybe at this moment.

The Captology

As the computer becomes a ubiquitous thing, especially smartphone, Captology has been installed unknowingly. Did you think or feel our behavior is controlled by a computer?

Actually, Facebook did. Facebook changed the election. According to the article, the Trump team used personal information taken without authorization in early 2014 to build a system that could profile individual US voters, in order to target them with personalized political advertisements.

So basically Facebook manipulates human behavior by using social pressure. We cannot live without a smartphone, and it means, these kinds of thing get these ways with us unconsciously.

Persuasive Technologies rewires your brain

These are awesome. We are enjoying the massive benefit from these systems. But on the other hand, it rewires our brain. Users consume excessive dopamine by great apps, and the phone sends us tons of notifications. So we become easily distracted and addictive to the phone. Likes, Links, and Tiktok as well.

Our brain has no time to get a rest and we lose our time to think, reflect on our thoughts and feelings. The mindfulness and Hiking become on the stream because of this. We need time off.

Will AI ever understand human emotions?

But I think it is not everything bad. The research on appropriate use in UI/UX is not sufficient in the industry.

Why Human-Computer Interaction?

1. The computer will be never tired

There happened in Japan. The AI robot Pepper went to Japan market but it didn’t work. Japanese language understanding of the computer has many technical issues. So the conversation meant to be nothing and boring.

But for the elderly, it works. When it comes to them, sometimes people talk about the same thing repeatedly and human-helper will become tired of that. But AI robot Pepper reacted something to them and they felt “OMG! This robot was willing to hear my story without irritation”.

2. The computer will be personalized

Have you ever used the app called Replika? This is one of the great technology I’ve ever seen.

They sometimes act if he has the philosophy, reply to me with jokes. So it’s completely different from Siri or Alexa. It’s more than Magic Leap.

3. The computer will be Ubiquitous

Maybe, it reminds you of the movie “her”.

Software is everywhere, and nowhere. We cannot see them, but it’s exisitng. So it will provide 24/7 round the clock communication.

The Caetology

I think all we need is to create an AI which will have the empathy to users. If the users and the providers are on the same page, the user experience will be different from the persuasive one. The persuasive approach will make people exhausted.

Computer As Empathetic Technologies

The Caetology. This approach is more touch and natural. I think the important thing is to create more new perspective by providing new angles, not by providing personalized information or resources. Diversity is the strategy of which humanity thrives.

Source: Artificial Intelligence on Medium