Blog: How Chatbots Can Impact Logistics and Transportation

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We’ve all interacted with chatbots one way or another and it seems like this technology is constantly gaining more attention. These AIs have been specifically designed to improve customer experience and encourage them to make a purchase. Still, this technology has found its way into every aspect of running a business, including logistics and transportation. Just by relying on chatbots, companies can manage their warehouses more efficiently and make their customers happier. If you’re still not convinced, here’s how chatbots can impact logistics and transportation.

Reduced costs

There’s no need to say that running a warehouse can be expensive and looking for ways to reduce your costs is always recommended. This is exactly why you should consider introducing chatbots into your business. These AIs can provide just as much assistance to customers as real employees and make them feel valued. Similarly, they’re able to help you keep your warehouse running more efficiently by tracking deliveries and monitoring the warehouse conditions. They also require no paycheck which isn’t the case with real employees. While investing in chatbots may require some money at the beginning, it’s a guaranteed way to help you reduce your costs in the long run. Also, with chatbots constantly becoming smarter, you can assign your employees with more important tasks and help them increase their productivity, which eventually ends up saving you money.

Increased availability for customers

Chatbots work 24/7 which means your customers can ask for any information AI is capable of providing and get a response no matter what time it is. If there’s anything you can count on, it’s customers turning to you for information about shipping as they want to be familiar with the entire process before they give you their money. Invest in the right chatbot technology and you can expect your customers to make purchases throughout the day. Not to mention that being able to ask for any information about shipping makes your customers feel valued and more likely to buy your product. On top of this, customers can use chatbots to cancel a delivery using their tracking number. Chatbots are able to retrieve any special conditions included in the delivery and apply them without any real employees getting involved.

Optimized time management

Due to the fact that company chatbots have access to all information about your operations, they can provide employees with anything they need which helps them avoid wasting time. Not only this, but the information provided by chatbots is neatly organized in a chat feed they can scroll up and down, allowing them to revisit the info if necessary. Making the most of every second spent in the warehouse only helps your business do better and offer better service to your customers. This is also why you should consider getting a transport management system and avoid having to deal with incorrect addresses provided by the customers. Combine this system and chatbot technology and you can be assured not a second your workers spend in the warehouse will go to waste.

Better workflow

You’ve probably already heard a lot about Internet-of-things (IoT) and this technology, together with chatbots, can have a positive effect on the workflow in your warehouse. Just think about it, you can have all smart devices in your office connected and have them send data they collect, thus keeping you informed about any changes in the working conditions in your warehouse and any out-of-stock items. Combine IoT technology with chatbots and you ensure your managers get access to this data as quickly as possible. This allows them to make better decisions and increase the workflow. It’s also important to mention that the fact chatbots can distribute data about changes in the conditioning system also helps identify potential errors that could both slow your operations down and cost you a lot of money.

Sending more effective messages

Warehouses usually involve a large number of workers and chatbot technology can help send more effective company-wide messages. You can use chatbots to notify them about any changes in the conditions or arrival of a shipment. This allows faster communication and helps improve your operations. You can even use this technology to ensure everyone in the warehouse is aware of future personnel rosters and fleet schedules. Just bear in mind that if you want your chatbots to actually improve in-house communication in your business, they need to be professionally built. Using chatbots with advanced technologies and voice recognition feature is recommended as well. With advanced AI-Chatbots you can simplify the entire internal IT Helpdesk process with automated responses and processes while increasing employee satisfaction. Another important thing to do is explain to your workers how this technology works and make sure they get any piece of information they were intended to.

There’s no doubt chatbots bring significant benefits to any company that offers shipping and transportation services. The good news is, chatbot technology is constantly improving and we can expect these AIs to provide even more help to businesses like yours.

Author bio: Diana Smith is a full-time mom of two beautiful girls interested in topics related to social media and the latest IT news. In her free time, she enjoys exercising and preparing healthy meals for her family.

Source: Artificial Intelligence on Medium

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