ProjectBlog: CEO Sudhir Agarwal puts Malaysia at the center of the Everise Asia strategy

Blog: CEO Sudhir Agarwal puts Malaysia at the center of the Everise Asia strategy

In a recent issue of The Malaysian Reserve, a leading Southeast Asian business publication, Everise CEO Sudhir Agarwal outlined Malaysia’s vital role in his firm’s aggressive growth plans.

Everise Holdings CEO Sudhir Agarwal

Since its creation in 2016, Everise has acquired three companies and formed one by joint venture. Of the four, two are based in Kuala Lumpur: Hyperlab and Globee.

Hyperlab is a developer of multilingual conversational AI technology enhancing customer and employee engagement.

Globee is an Asian language contact center launched with UBASE, Korea’s largest customer management provider.

Everise picked Malaysia as a base for its Asian expansion due to a series of factors, including the country’s political and economic stability, strong tech infrastructure, vibrant Asian expat communities, and relatively low labor cost. All this makes Malaysia an excellent place from which to serve clients’ customers in other Asian countries, but also makes it easy to grow with Malaysia itself.

According to the article,

Sudhir said the company sees Malaysia as its largest growth market despite being present in more than 15 countries, with the US being its biggest base.

“As of today, Malaysia is small because it’s a brand new venture, but I think Malaysia is growing at the fastest pace,” he told The Malaysian Reserve recently.

Indeed, Sudhir said Globee expects to employ 500 people by June, before reaching the 2,000 mark by 2021.

To keep up on Sudhir’s thought leadership in the customer experience space, follow him on LinkedIn.

Source: Artificial Intelligence on Medium

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